health, saftey and covid-19 protocols

At Banyan Massage we take every precaution to keep our staff and clientele safe and healthy. We follow all health and safety regulations and guidelines laid out by the Hawaii State Government and the CDC. 

Current health and safety protocols:

  • We are open by appointment only and staggering appointment times to provide ample time to thoroughly sanitize between each client. The massage table headrest and all massage equipment is sanitized between each appointment.
  • Masks are optional for clients and therapists. You may request that your therapist wear a mask. We can provide a mask if you need one.
  • We are running an air purifier in the massage room at all times.


Location & Hours Of Operation

Hilo Hawaiian Hotel
71 Banyan Drive Suite 115
Hilo, HI 96720
Open By Appointment Only: Everyday (Mon-Sun) 9am-7pm



  • 10% Kama’aina discount for Hawaii Residents (must present Hawaii State ID)
  • Series: Purchase a package of 6 massages for a 20% discount or 3 massages for a 15% discount.
  • Membership Program: Members receive 15% off all services plus 10% off all add-ons.


Method of Payment

Credit/Debit Cards accepted: Visa/MasterCard/AmericanExpress/Discover/JCB



*Hawaii State sales tax (4.712%) will be added to all services at time of payment



Many clients like to give a TIP (typically around 20%). TIPs are not required, but they are greatly appreciated.


Additional Policies

24 Hour Cancellation Policy

You may be charged 50% of your missed appointment if canceled or re-scheduled within 24 Hours prior to your appointment time. You may be charged in full for a no-show. *We have a busy schedule and it is very difficult to fill open time slots with such short notice. Mahalo for your understanding and kokua!


If you arrive late, your appointment time will be shortened. If you are more than 15 minutes late, we may choose to reschedule your session for a later date. *You may be charged the no-show fee if we need to reschedule.

If you are Sick:

We cannot treat you if you are ill. Massage Therapy is contraindicated for infections and contagious conditions and could cause your condition(s) to become worse. If you are sick please call us as soon as possible to reschedule your appointment.