Location & Hours Of Operation

Hilo Hawaiian Hotel
71 Banyan Drive Suite 115
Hilo, HI 96720
Open By Appointment: Mon-Sat 8am-8pm ~ Sun 9am-6pm

 

Discounts

  • Kama’aina Rate is for Hawaii Residents only (must present Hawaii State ID)
  • Package Deals: Purchase 5 Massage Therapy sessions and receive an additional session for free
  • Referral Program: Refer a new client and receive $10.00 OFF your next appointment
  • Birthday and Holiday Coupons: Sign up for our Emails to receive updates and special discounts

 

Method of Payment

Credit/Debit Cards accepted: Visa/MasterCard/AmericanExpress/Discover/JCB

CASH
Local Checks

 

*Hawaii State sales tax (4.166%) will be added to all services at time of payment

 

Gratuity

Many clients like to give a TIP (typically around 20%). TIPs are not required, but they are greatly appreciated.

 

Additional Policies

24 Hour Cancellation Policy

You may be charged in full for your missed appointment if cancelled or re-scheduled (or for no-show) within 24 Hours prior to your appointment time. If you have booked on-line you will forfeit your $20.00 deposit. *We have a busy schedule and it is very difficult to fill open time slots with such short notice. Mahalo for your understanding and kokua!

Tardiness:

If you arrive late, your appointment time will be shortened. If you are more than 15 minutes late, we may choose to reschedule your session for a later date. *You will be charged a late fee of $20.00 if we need to reschedule.

If you are Sick:

We cannot treat you if you are ill. Massage Therapy is contraindicated for infections and contagious conditions and could cause your condition(s) to become worse. If you are sick please call us as soon as possible to reschedule your appointment. *You may be charged in full if you call us with less than 24 hours notice.