Many new clients have similar questions so we thought to address some of them here. Please feel free to call or email us with any questions you may have that are not listed here. We welcome your inquiries!

 

How do I schedule an appointment?

You can book an appointment online through our website here.

By phone ~ Call us at 808-969-1044 to speak to a therapist or leave a message with your phone number loudly and clearly so we can call you back.

By email ~ Email us at banyanmassagehale@gmail.com or use our contact form. Include the dates and times when you would like to schedule a massage and we will promptly return your message.

Where are you located?

Our office is located within the Hilo Hawaiian Hotel on Banyan Dr. The address is 71 Banyan Dr., Suite 115. The hotel is right next to Liliuokalani Park and our office is two doors to the left of the lobby when you are facing the hotel from the outside. There is plenty of parking at the hotel and we are handicap accessible.

Should I come early?

It is best if new clients come a few minutes early to fill out a brief intake form. Regular clients may also wish to come a few minutes early but it is not necessary.

What do I wear?

You may wear whatever you wish! No special attire is necessary.

Do I need to disrobe?

You may undress to your comfort level. Undergarments may be left on though oil is generally used on the back so bras are best removed. You will be securely draped at all times so as to maintain your privacy and comfort.

What if I am insecure about my body?

Massage therapists are sensitive and caring professionals who are non-judgmental in regards to your weight, skin, amount of hair, etc. We are here to provide a safe and compassionate space in which you can fully relax and receive healing touch.

Do you offer discounts?

Yes we do! We offer a package discount (read about it on our Services Page). We also send out special birthday and holiday coupons, you can sign up to receive our emails below: